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Frequently Asked questions
How do I return or exchange a product?
We accept returns and exchanges for items unused and in original packaging up to 45 days after original purchase date. Head over to our Return + Exchanges page for instructions on how to process a return or exchange.
I live in a state that collects sales tax. Will I have to pay tax?
Taxes are based on Washington state and the state of your shipping address. If your shipping state, county, or city charges tax for products purchased from a business based in Washington state, then you will be charged tax based on those rates. Note that some states charge tax on shipping.
For more info on your state’s tax policy, please reference here.
Does Naish ship internationally?
Naish only ships to North America (US, US Territories & Canada) at this time. Please note that freight items cannot be shipped to US Territories.
For international inquiries, please refer to our importer page for an importer in your country.
I live in Hawaii. Can I order online and pick up locally?
For all Naish USA orders, we our products ship out of warehouses located in Washington and Georgia. If you are a Hawaiian resident, please contact our Naish Maui flagship store directly:
810 Haiku Road #373
Haiku, HI 96708
Call (808) 575-5432 ext 34
Email nitsan@naishsails.com
The flagship store can ship product to anywhere on the Hawaiian Islands.
Can I make a Will Call pick up at one of your warehouses?
Before ordering, contact us to set up a will call pick up at our White Salmon, WA, Seattle, WA or Stone Mountain, GA warehouse. We will walk you through the process for online check out. Please note that not all of our products are available at each of these warehouses.
Will call pick up window in White Salmon: Mon - Fri 10am - 4pm
Will call pick up window in Seattle: Mon-Fri 10am - 4pm
Will call pick up window in Stone Mountain: Mon - Fri 1:30pm - 4:30pm
How do I make a warranty claim?
All of our products can be warrantied within 1 year of the purchase date. Kite spare parts are 90 days. More instructions on how to file a warranty claim can be found on our Warranty page.
I am not sure if my issue qualifies as a warranty claim.
We are here to help. Contact us with your issue and we will try to help you find a solution. More information on our guidelines can be found on our Warranty page.
Solutions to problems with inflatable SUPs can be found below in the "SUP Product Questions" section of the FAQ Page.
I am looking for kite parts that are not available on the website (bladders, bridles, valves, etc). Where can I find them?
Since 2015, Naish no longer keeps an inventory of kite spare parts. However, AirTime Kite are the absolute pros at repairing kites and offer a wide selection of kite replacement parts for all brands on their website.
AirTime Kite is located in located in Hood River, OR and Lauderdale Lake, FL, but can ship to the US and Canada.
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