WARRANTY POLICY

Thank you for being a Naish customer. We understand that having issues with your gear can be frustrating and inconvenient. We will respond to you as quickly as possible and will do our best to get you taken care of in a fair and timely manner. Over the years we have streamlined our warranty process, though due to volume it may take us up to 7 days to respond.

CUSTOMER WARRANTY POLICY

Standard Warranty

Naish provides a 12-month warranty from the date of purchase against defects in materials and workmanship on all new Naish kites, boards (twin tips, surfboards, foilboards), foils, and control systems, unless applicable consumer law dictates a longer period, in which case the applicable legal period prevails. Accessories (such as lines, harnesses, safety gear) and apparel (such as wetsuits, rashguards, jackets) are provided with a 6-month warranty period from the date of purchase, unless applicable consumer law dictates a longer period, in which case the applicable legal period prevails.

The warranty is valid only for the original purchaser that bought the product from an authorized Naish dealer or via Naish.com and the Maui Pro Center and applies to recreational use only.

What is Covered

· Manufacturing defects in materials and workmanship.

· Failures under normal recreational use of the product.

· Products purchased new from an authorized Naish dealer.

What is NOT Covered

· Normal Wear and Tear: general signs of use such as scratches, discoloration, or cosmetic marks.

· Accidental Damage: Damage caused by impact, crashes, sharp objects, incorrect landings, or abuse.

· Improper Use: Rigging or use with non-Naish products, neglect, or exposure to harmful conditions.

· Natural Causes: Storms, salt corrosion, UV damage, or other environmental factors.

· Alterations and Repairs: Any unauthorized modifications or repairs void the warranty.

· Commercial/Professional Use: Products used in schools, rental centers, or by professional athletes.

· Second-Hand/Demo Equipment: Used, demo, or test products sold “as is.”

How to Make a Claim

· Warranty claims are always made at the point of sale (where you bought the product), being an authorized Naish dealer or via Naish.com.

· For products purchased through your authorized Naish dealer, the dealer is your primary point of contact. They will accept and handle you with your warranty request.

NAISH.COM Customers:

Products purchased on Naish.com can be filed at: https://www.naishdealers.com/warranty-claim-form/

If you need further information please contact usawarranty@naish.com

For products purhcased in our Maui store, please contact the Maui store.

Provide Proof of Purchase: You must present your original receipt showing date of purchase and dealer details.

Document the Issue: Provide photos of the product and the defect for evaluation.

Naish Review: Naish reserves the right to determine whether the issue qualifies as a warranty claim and to decide whether to repair or replace the product.

Important Notes

· Warranty coverage applies only to the original purchaser. B2B transactions are specifically excluded from this policy (see below the policy for B2B transactions).

· Warranty claims must be submitted at the original point of sale, being either an authorized Naish dealer or directly through Naish for products purchased at Naish.com.

· Keeping your original packaging may be required if damage occurred during transit.

If you have further questions on how to file a claim or about your gear issue, give us a call at (509) 493-0043 and our customer service team will be more than happy to help.

AUTHORIZED NAISH DEALER WARRANTY POLICY

Warranty Coverage

Kubus Sports B.V. and/or its subsidiaries (‘Seller’) warrants that the products sold and delivered to authorized Naish dealers, including but not limited to importers and retailers (‘Buyer’), shall be free from manufacturing defects and material defects for a period of 180 days from the date of delivery to the Buyer. This warranty applies exclusively to the originally purchased products and is non-transferable.

What is Covered

· Manufacturing defects in materials and workmanship.

· Failures under normal recreational use of the product.

· New products purchased by consumers from an authorized Naish dealer.

What is NOT Covered

· Normal Wear and Tear: general signs of use such as scratches, discoloration, or cosmetic marks.

· Accidental Damage: Damage caused by impact, crashes, sharp objects, incorrect landings, or abuse.

· Improper Use: Rigging or use with non-Naish products, neglect, or exposure to harmful conditions.

· Natural Causes: Storms, salt corrosion, UV damage, or other environmental factors.

· Alterations and Repairs: Any unauthorized modifications or repairs void the warranty.

· Commercial/Professional Use: Products used in schools, rental centers, or by professional athletes.

· Second-Hand/Demo Equipment: Used, demo, or test products sold “as is.”

Limitations

Implied warranties or other statutory warranties, including but not limited to conformity warranties under European law, are expressly excluded for B2B transactions, to the extent permitted by applicable law.

The exclusive remedy of the Buyer for any claimed defect shall be repair or replacement of the defective product at the expense of Seller. Refunds or other damages are expressly excluded.

Claim Procedure

The Buyer must notify the Seller in writing within 10 days of discovering a defect and make the defective product available for inspection by the Seller, including a copy of the original delivery note and order confirmation. Products not submitted according to this procedure are not eligible for warranty claims.

Governing Law and Dispute Resolution

This Agreement shall be governed by the law of the Seller’s country (e.g., Dutch or US law), unless otherwise agreed in writing.