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Frequently Asked questions
How do I make a warranty claim?
All of our products can be warrantied within 1 year of the purchase date. Kite spare parts are 90 days. More instructions on how to file a warranty claim can be found on our Warranty page.
I am not sure if my issue qualifies as a warranty claim.
We are here to help. Contact us with your issue and we will try to help you find a solution. More information on our guidelines can be found on our Warranty page.
Solutions to problems with inflatable SUPs can be found below in the "SUP Product Questions" section of the FAQ Page.
I am looking for kite parts that are not available on the website (bladders, bridles, valves, etc). Where can I find them?
Since 2015, Naish no longer keeps an inventory of kite spare parts. However, AirTime Kite are the absolute pros at repairing kites and offer a wide selection of kite replacement parts for all brands on their website.
AirTime Kite is located in located in Hood River, OR and Lauderdale Lake, FL, but can ship to the US and Canada.
Foiling
Our team answers all of your foiling questions.
Board DImensions
Finding the right board size can be confusing. Our team answers all of your dimension-related questions.
stand up paddle
Find answers to all of your SUP questions.
Orders, Shipping, Warranties
Wondering about making an order, shipping, or warranties?
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